Last Updated: August 15, 2024
Drivestay exists to help build and empower communities between people. In short—to build a
world where anyone can share their parking experiences with others. We are a community built
on trust. A critical part of earning that trust means being transparent about how we use your
information and protecting your human rights to privacy.
This Privacy Policy describes how Drivestay, Inc. and its affiliates (“we,” “us,” or “Drivestay”)
process personal information in relation to your use of the Drivestay Platform. Depending on
where you live and what you are doing on the Drivestay Platform, the supplemental privacy
pages listed below may apply to you. Please follow the links and review the supplemental
information describing how we process personal information for those regions and services.
1. PERSONAL INFORMATION WE COLLECT. 1.1 Information Needed to Use the
Drivestay Platform. We collect personal information about you when you use the
Drivestay Platform. Without it, we may not be able to provide all services requested. This
information includes: 1.1.1 Contact, Account, and Profile Information. Such as your first
name, last name, phone number, postal address, email address, date of birth, and profile
photo, some of which will depend on the features you use. 1.1.2 Identity Information.
Where appropriate, we may ask you for an image of your government-issued ID (in
accordance with applicable laws) or other verification information, and/or a selfie when
we verify your ID. If a copy of your ID is provided to us, we will obtain information from
your ID. Contact us for more information on Verifying your identity. 1.1.3 Payment
Information. Such as payment account or bank account information. If you are not a
Drivestay user, we may receive payment information relating to you, such as when a
Drivestay user provides your payment card to complete a booking. Contact us for more
information on Paying on behalf of someone else. 1.2 Information You Choose to Give to
Us. You can choose to provide us with additional personal information, including: 1.2.1
Additional Profile Information. Such as gender, preferred language(s), city, and personal
description. 1.2.2 Information About Others. Such as a payment instrument or contact
information belonging to another person or information about a co-traveler. By providing
us with personal information about others, you certify that you have permission to
provide that information to Drivestay for the purposes described in this Privacy Policy
and you have shared the Drivestay Privacy Policy with them. 1.2.3 Biometric Information.
Such as facial recognition data derived from photos and identification documents you
submit for verification, where offered and with your consent where required by applicable
law. 1.2.4 Other Information. Such as when you fill in a form, add information to your
account, respond to surveys, post to community forums, participate in promotions,
communicate with Drivestay Support and other Members, import or manually enter
address book contacts, provide your address and/or geolocation, or share your
experience with us. This may include health information if you choose to share it with us.
1.3 Information Automatically Collected by Using the Drivestay Platform and Our
Payment Services. When you use the Drivestay Platform and Payment Services, we
automatically collect certain information. This information may include: 1.3.1 Geolocation
Information. Such as precise or approximate location determined from your IP address,
mobile or other device’s GPS, or other information you share with us, depending on your
device settings. We may also collect this information when you’re not using the app if
you enable this through your settings or device permissions. 1.3.2 Usage Information.
Such as searches for Listings, bookings you have made, additional services you have
added, access dates and times, the pages you’ve viewed or engaged with before or after
using the Drivestay Platform, and other actions on the Drivestay Platform, including the
pages or content you view and links you click to third-party applications. We may collect
this information even if you haven’t created a Drivestay account or logged in. 1.3.3
Device Information. Such as IP address, hardware and software information, device
information, device event information, unique identifiers, crash data, and read receipts.
We may collect this information even if you haven’t created a Drivestay account or
logged in. 1.3.4 Cookies and Similar Technologies As Described in Our Cookie Policy
(https://www.drivestayapp.com/cookie_policy). 1.3.5 Payment Transaction Information.
Such as payment instrument used, date and time, payment amount, payment instrument
expiration date and billing postcode, PayPal email address, IBAN information, your
address, and other related transaction details. 1.4 Information We Collect from Third
Parties. We may collect personal information from other sources, such as: 1.4.1
Third-Party Applications. If you choose to link, connect, or login to the Drivestay Platform
with a third-party service, such as Google, Facebook, and WeChat, you direct the
service to send us information such as your registration, friends list, and profile
information as controlled by that service or as authorized by you via your privacy settings
at that service. If you choose to connect a smart lock to your Drivestay account, we may
collect information about the smart device, such as log or event information and device
information. 1.4.2 Background Information Providers. For Members in the United States,
To the extent permitted by applicable laws, we may obtain, for example, reports of
criminal records, sex offender registrations, and other information about you and/or your
background. For Hosts in India, to the extent permitted by applicable laws, we may
perform criminal background checks. For Members outside of the United States, to the
extent permitted by applicable laws and with your consent where required, we may
obtain police, background, or registered sex offender checks. We may use your
information, including your full name and date of birth, to obtain such reports. 1.4.3
Enterprise Product Invitations and Account Management. Organizations that use our
Enterprise products may submit personal information to facilitate account management
and invitations to use enterprise products. 1.4.4 Referrals and Co-Travelers. If you are
invited to the Drivestay Platform, for example, as a co-traveler on a trip, the person who
invited you can submit personal information about you. 1.4.5 Guest Travel Insurance
Partners. If you make a claim under a Guest Travel Insurance Policy, we may receive
information regarding your claim in order to provide you with customer service and
improve our platform. 1.4.6 Complainants. If a Host, Guest, or any third party submits a
complaint about you, we may receive information relating to the specific complaint made
in order to understand and, where relevant, address the complaint. 1.4.7 Financial
Institutions. If you elect to pay with funds from your bank account, we may receive
certain information from your financial institution, such as bank account details and
account balance. 1.4.8 Flexible Payment Plans and Financing Providers. If you elect to
purchase a reservation and pay on an installment plan, we may receive certain
information from the third-party provider, such as the payment schedule and actual
payments on authorized payment plans. 1.4.9 Other Sources. To the extent permitted by
applicable law, we may receive additional information about you, such as references,
demographic data, and information to help detect fraud and safety issues from (i)
third-party service providers, other third parties, and/or partners, or (ii) Members and any
other individuals, entities, and authorities, and combine it with information we have about
you. For example, we may receive background check results or fraud warnings from
identity verification service providers for use in our fraud prevention, security
investigation, and risk assessment efforts. We may receive information about you and
your activities on and off the Drivestay Platform, including from users of Drivestay,
members of the public, or governmental, public, or tax authorities, or about your
experiences and interactions from our partners. We may receive health information
including, but not limited to, health information related to contagious diseases.
2. HOW WE USE INFORMATION WE COLLECT. We use personal information as outlined
in this Privacy Policy. 2.1 Provide, Improve, and Develop the Drivestay
Platform. We may process this information to:
● enable you to access the Drivestay Platform and make and receive payments,
● enable you to communicate with others,
● process your request,
● perform analytics, debug, and conduct research,
● develop and improve our products and services,
● provide customer service training,
● send you messages, updates, security alerts, and account notifications,
● process, handle, or assess insurance claims or similar claims,
● determine your country of residence based on automated review of your account
information and your interactions with the Drivestay Platform,
● personalize and customize your experience based on your interactions with the
Drivestay Platform, your search and booking history, your profile information and
preferences, and other content you submit, and
● enable your use of our products and accommodation services.
2.2 Safeguard the Drivestay Platform and Community. We may process this information to:
● study and combat discrimination consistent with our Nondiscrimination Policy
(https://www.drivestayapp.com/nondiscrimination_policy),
● detect, prevent, assess, and address fraud and security risks,
● verify or authenticate information provided by you, including identity information, as
described in Information Needed to Use the Drivestay Platform,
● conduct checks against databases and other information sources, including background
checks,
● comply with our legal obligations, protect the health and well-being of our Guests, Hosts,
Hosts’ employees, and members of the public,
● resolve disputes with our Members, including sharing information with your co-Host(s) or
additional Guests about disputes related to your role as a co-Host(s) or additional
Guests,
● enforce our agreements with third parties,
● determine eligibility for certain types of bookings, such as Instant Book,
● comply with law, respond to legal requests, prevent harm, and protect our rights (see
Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights),
● enforce our Terms (https://www.drivestayapp.com/terms) and other policies, such as our
Nondiscrimination Policy (https://www.drivestayapp.com/nondiscrimination_policy), and
● assess or evaluate your interactions with the Drivestay Platform and information
obtained from third parties.
In certain cases, automated processes, which analyze your account and activities on the
Drivestay platform as well as information in relation to activities on and off the Drivestay platform
that can be associated with you, could restrict or suspend your access to the Drivestay Platform
if such processes detect activity that may pose a safety or other risk to Drivestay, our
community, or third parties. If you would like to challenge decisions based on automated
processes, please contact us via the Contact Information section.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may
process this information to:
● send you promotional and marketing messages, and other information,
● show, personalize, measure, and improve our advertising on advertising platforms,
● administer referral programs, rewards, surveys, sweepstakes, contests, or other
promotional activities or events sponsored or managed by Drivestay or its third-party
partners,
● analyze characteristics and preferences to send you promotional messages, marketing,
advertising, and other information that we think might be of interest to you, and
● invite you to events and relevant opportunities.
2.4 Analyze and Share Your Communications. We may review, scan, or analyze your
communications on the Drivestay Platform for reasons outlined in the “How We Use Information
We Collect” section of this policy, including fraud prevention, security investigations, risk
assessment, regulatory compliance, product development, research, analytics, enforcing our
Terms of Service, and customer support purposes. For example, as part of our fraud prevention
efforts, we scan and analyze messages to mask contact information and references to other
sites and, subject to applicable law, we scan and analyze all images uploaded by users to the
Drivestay platform in message threads, profiles, listings, and experiences for certain illegal or
inappropriate activities – such as evidence of child exploitation – for the purpose of identifying
and reporting content violations to appropriate authorities. In some cases, we may also scan,
review, or analyze messages to debug, improve, and expand product offerings. We use
automated methods where reasonably possible. Occasionally we may need to manually review
communications, such as for fraud investigations and customer support, or to assess and
improve the functionality of these automated tools. We will not review, scan, or analyze your
messaging communications to send third-party marketing messages to you, and we will not sell
reviews or analyses of these communications. We may also share your communications as set
out in the “Sharing and Disclosure” section.
2.5 Provide Payment Services. Personal information is used to enable, or authorize third parties
to use, Payment Services, such as to:
● detect and prevent money laundering, fraud, abuse, and security incidents, as well as
conduct risk assessments,
● comply with legal and compliance obligations, such as anti-money laundering regulations
and sanctions enforcement,
● enforce the Payment Terms and other payment policies, and
● provide and improve Payment Services.
3. SHARING AND DISCLOSURE. If you reside outside of the United States, learn about
safeguards we rely on for transferring personal information to recipients outside of certain
jurisdictions here.
3.1 Sharing With Your Consent or at Your Direction. Where you provide consent or direct us to
share your information, we share your information as described at the time of consent or choice,
such as when authorizing a third-party application or website to access your Drivestay account,
processing an insurance claim, applying for flexible payment and financing products, or
participating in promotional activities by Drivestay partners or third parties.
3.2 Who We Share With. We may share your information with:
3.2.1 Other Members. To help facilitate bookings or other interactions between Members (who
may be located in, or use service providers located in, jurisdictions with varying levels of data
protection), we may share information in certain situations, as described in Sharing and
disclosing information with other Members.
3.2.2 Members’ Service Providers. Hosts may use third-party services to help manage or deliver
their services, such as cleaning services or lock providers. Hosts may use features on the
Drivestay Platform to share information about the Guest with such third-party service providers.
Other Members may use services other than Drivestay to process your data, including email or
reservation management software. Such services are outside of Drivestay’s control and will be
subject to applicable law.
3.2.3 Building Management. We may share personal information of Hosts and Guests with the
owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a
building operator or property management company (“Building Management”), including
booking information and information related to compliance with applicable laws, in order to
facilitate programs with Building Management. Guest booking and personal information,
including guest contact information, may be shared with the Building Management of the
building, complex, or community where a host lives and/or the listing is located to facilitate
hosting services, compliance with applicable laws, security, billing, and other services.
3.2.4 Drivestay for Work Partners. If a booking is designated as being for a business or work
purpose and is made by a Guest affiliated with an Enterprise enrolled in Drivestay for Work, we
may disclose information related to the booking to the Enterprise to the extent necessary for the
adequate performance of Drivestay’s contract with the Enterprise and to provide the services. At
the request of the Enterprise or the Guest, we may also share this information with third parties
engaged by the Enterprise to provide support services.
3.2.5 Service Providers. We share personal information with affiliated and unaffiliated service
providers (including their service providers) to help us run our business and for their compliance
purposes, including those that help us: (i) verify your identity or authenticate your identification
documents, (ii) check information against public databases, (iii) conduct background checks,
fraud prevention, security investigations, and risk assessments, (iv) perform product
development, maintenance, and debugging, (v) allow the provision of the Drivestay Services
through third-party platforms and software tools, (vi) provide customer service, advertising, or
payments services (see Citi Privacy Policy and Payoneer Privacy Policy for more information),
(vii) offer additional services you select, (viii) process, handle, or assess insurance claims or
similar claims, (ix) review, scan, and analyze communications on the Drivestay Platform for
certain purposes, such as evidence of child exploitation, or (x) offer flexible payment plans and
financing provided by a third-party credit provider. These providers are contractually bound to
protect your personal information, have access to your personal information to perform these
tasks, and may also disclose your information where required by law.
3.2.6 Corporate Affiliates. To support us in providing, integrating, promoting, and improving the
Drivestay Platform, Payment Services, and our affiliates’ services, we may share personal
information within our corporate family of companies, including:
3.2.6(i) Drivestay, Inc. Even if your country of residence is not the United States, your
information will be shared with Drivestay, Inc., which provides the technical infrastructure for the
Drivestay Platform.
3.2.6(ii) Drivestay Payments. In order to facilitate payments on or through the Drivestay
Platform, certain information as described in the “Outside of the United States section will be
shared with the relevant Drivestay Payments entity.
3.2.6(iii) Drivestay Insurance Agent Affiliates. If you elect to purchase parking insurance and
assistance services or reservation insurance, in order to furnish the policy and market insurance
offerings, certain information, such as booking details and guest name and contact information,
will be shared with (i) Drivestay Insurance Agency LLC, if you reside in the United States, or (ii)
the relevant Drivestay insurance agent affiliate, if you reside outside of the United States.
3.3 Why We May Share Your Information. We may share your information in order to:
3.3.1 Build Your Public Profile. Information you share publicly on the Drivestay Platform may be
indexed through third-party search engines. In some cases, you may opt-out of this sharing in
your account settings. We may make certain information publicly visible to others, such as:
• your profile and account information and information derived from them.
• listing pages that include information such as the Accommodation or Experience’s
approximate or precise location description, calendar availability, profile photo, aggregated
demand information, and additional information you choose to share,
• reviews, ratings, and other public feedback, and
• content in a community or discussion forum, blog, or social media post, and content you make
available to the public, including Listing details on third-party sites, platforms, and apps.
3.3.2 Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.
3.3.2(i) Disclosure. We may disclose your information to courts, law enforcement, governmental
or public authorities, tax authorities, authorized third parties, or other Members, if and to the
extent we are required or permitted to do so by law or where disclosure is reasonably necessary
to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a
subpoena or court order, or to respond to claims asserted against Drivestay, (iii) respond to a
valid legal request relating to a criminal investigation to address alleged or suspected illegal
activity, or to respond to or address any other activity that may expose us, you, or any other of
our users to legal or regulatory liability (more information on Drivestay’s Law Enforcement
Guidelines here (https://www.drivestayapp.com/law_enforcement)), (iv) enforce and administer
our agreements (https://www.drivestayapp.com/terms) with Members, including our Terms
(https://www.drivestayapp.com/terms), Additional Legal Terms, (v) respond to requests for or in
connection with current or prospective legal claims or legal proceedings concerning Drivestay
and/or third parties, in accordance with applicable law, or (vi) protect the rights, property or
personal safety of Drivestay, its employees, its Members, or members of the public.
3.3.2(i)(a) To Tax Authorities. Where legally required or permissible according to applicable law,
we may disclose Hosts’ and/or Guests’ information to relevant tax authorities or other
governmental agencies, depending on where you are based, for the purpose of the tax
authorities’ determination of proper compliance with relevant tax obligations. For more
information, contact us (https://www.drivestayapp.com/contact_us).
3.3.2(i)(b) To Governmental Authorities for Registrations, Notifications, Permits, or License
Applications or Numbers. In jurisdictions where Drivestay facilitates or requires a registration,
notification, permit, or license application or number of a Host with a governmental authority, we
may share information of participating Hosts with the relevant authority, during the application
process, when the Listing is published, and periodically thereafter.
3.3.2(ii) Notification. Where appropriate and/or legally required, we may notify Members about
legal requests, unless: (i) providing notice is prohibited by the legal process itself, by court order
we receive, or by applicable law, or (ii) we believe that providing notice would be futile,
ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a
risk of fraud upon or harm to Drivestay, our Members, or expose Drivestay to a claim of
obstruction of justice.
3.3.3 Effectuate Business Transfers. If Drivestay undertakes or is involved in any merger,
acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell,
transfer, or share some or all of our assets, including your information in connection with such
transaction or in contemplation of such transaction, such as due diligence. In this event, we will
notify you before your personal information is transferred and becomes subject to a different
privacy policy.
4. THIRD-PARTY PARTNERS AND INTEGRATIONS.
4.1 Linking Third-Party Services. You can link your Drivestay account with certain third-party
services, such as social networks. When you direct the data sharing by creating this link:
• some of the information provided to us from linking accounts may be published on your public
profile,
• information you provide to us from the linking of your accounts may be stored, processed, and
transmitted for fraud prevention, security investigations, and risk assessment purposes,
• we share information about your reservation with third-party travel partners and reward
programs, and
• publication and display of information that you provide to the Drivestay Platform through this
linkage is subject to your settings and authorizations on the Drivestay Platform and the
third-party service.
4.2 Third-Party Service Terms. Parts of Drivestay may link to third-party services. Drivestay
does not own or control these third parties. When you interact with these third parties and
choose to use their service, you are providing your information to them. Your use of these
services is subject to the privacy policies of those providers, including Google Maps/Earth
Additional Terms of Use (https://www.google.com/intl/en_us/help/terms_maps.html), Google
Privacy Policy (https://www.google.com/privacy.html) (see here
(https://policies.google.com/technologies/partner-sites) for more information on how Google
uses information), Paypal Privacy Statement
(https://www.paypal.com/us/webapps/mpp/ua/privacy-full), Klarna Privacy Policy
(https://www.klarna.com/us/privacy/), and Stripe Privacy Policy (https://stripe.com/privacy).
5. YOUR RIGHTS. You can exercise any of the rights described in this section consistent with
applicable law. See here (https://www.drivestayapp.com/rights) for information on data subject
rights requests and how to submit a request. We may ask you to verify your identity and request
before taking further action on your request.
5.1 Managing Your Information. You can access and update some of your personal information
through your Account settings. you are responsible for keeping your personal information up to
date.
5.2 Access and Portability. In some jurisdictions, applicable law may entitle you to request
certain copies of your personal information or information about how we handle your personal
information, request copies of personal information that you have provided to us in a structured,
commonly used, and machine-readable format, and/or request that we transmit this information
to another service provider, where technically feasible.
5.3 Erasure. In some jurisdictions, you can request that your personal information be deleted.
Please note that if you request deletion of your personal information, or if your account is
suspended, terminated, or voluntarily closed:
5.4.1 Legitimate Business Interests. We may retain your personal information as necessary For
our legitimate business interests, such as prevention of money laundering, fraud detection and
prevention, and enhancing safety. For example, if we suspend a Drivestay Account for fraud or
safety reasons, we may retain information from that Drivestay Account to prevent that Member
from opening a new Drivestay Account in the future. 5.4.2 Legal, Tax, Reporting, and Auditing
Obligations. We may retain and use your personal information to the extent necessary to comply
with our legal, tax, reporting, and auditing obligations. 5.4.3 Shared Information. Information you
have shared with others, such as Reviews and forum postings, may continue to be publicly
visible on Drivestay, even after your Drivestay Account is canceled. 5.4.4 Residual Copies.
Because we take measures to protect data from accidental or malicious loss and destruction,
residual copies of your personal information may not be removed from our backup systems for a
limited period of time. 6. SECURITY. While no organization can guarantee perfect security, we
are continuously implementing and updating administrative, technical, and physical security
measures to help protect your information against unlawful or unauthorized access, loss,
destruction, or alteration.
6. CHANGES TO THIS PRIVACY POLICY.
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law.
If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the
top. In case of material changes, we will also provide you with notice of the modification by
email at least thirty (30) days before the effective date. If you disagree with the revised Privacy
Policy, you can cancel your Account. If you do not cancel your Account before the date the
revised Privacy Policy becomes effective, your continued access to or use of the Drivestay
Platform will be subject to the revised Privacy Policy
7.CONTACT INFORMATION AND RESPONSIBLE DRIVESTAY ENTITIES.
For questions or complaints about this Privacy Policy or Drivestay’s handling of personal
information (i) If you reside in the United States contact Drivestay, Inc., Legal Privacy, 915 North
Wetherly Dr, West Hollywood CA 90069 USA Suite 6 or email help.drivestay@gmail.com; (ii) for
payments-related matters please use the contact information provided in the Payments Terms of
Service (https://www.drivestayapp.com/payments_terms).
8.DEFINITIONS.
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service
(https://www.drivestayapp.com/terms) (“Terms”).
